Important: This Privacy Policy explains how Megaone Wellness collects, uses, and protects your personal and health information when you use our telemedicine platform and mobile application. By using our services, you agree to the collection and use of information in accordance with this policy.
Personal Information
We collect several types of information from and about users of our service, including:
- Identity Information: Full name, date of birth, gender, email address, phone number, and residential address
- Account Information: Username, password, and account preferences
- Payment Information: Credit card details, billing address, and transaction history
- Emergency Contacts: Names and contact information of individuals to contact in case of emergency
Health Information (Protected Health Information - PHI)
As a healthcare provider, we collect and process sensitive health information including:
- Medical History: Past and current medical conditions, treatments, surgeries, and medications
- Consultation Data: Video call recordings, chat transcripts, diagnoses, and treatment recommendations
- Prescription Information: Medications prescribed, dosages, and pharmacy details
- Vital Signs: Blood pressure, heart rate, temperature, and other health metrics
- Laboratory Results: Test results, imaging studies, and medical reports
- Insurance Information: Insurance provider details and coverage information
Technical Information
We automatically collect certain information when you use our services:
- Device Information: Device type, operating system, browser type, and mobile device identifiers
- Usage Data: App usage patterns, feature usage, session duration, and performance data
- Location Data: General location information (with your consent) for service provision and emergency purposes
- Communication Data: Records of communications between you and our support team
2. How We Use Your Information
Primary Healthcare Purposes
We use your information for the following healthcare-related purposes:
- Providing telemedicine consultations and medical advice
- Maintaining your electronic health records
- Facilitating prescription fulfillment and medication management
- Coordinating care with other healthcare providers
- Processing insurance claims and billing
- Emergency medical services and urgent care situations
Service Operations
We also use your information to:
- Create and manage your account
- Process payments and transactions
- Provide customer support and technical assistance
- Send appointment reminders and health notifications
- Improve our services through analytics and research
- Ensure platform security and prevent fraud
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
Healthcare Providers
- Licensed physicians and healthcare professionals on our platform
- Your primary care physician (with your consent)
- Specialists for referrals and consultations
- Healthcare facilities for emergency care
Business Partners
- Pharmacy partners for prescription fulfillment
- Laboratory services for test processing
- Insurance companies for claims processing
- Payment processors for transaction handling
Legal Requirements
We may disclose your information when required by law or to:
- Comply with court orders or legal processes
- Report communicable diseases to public health authorities
- Prevent serious harm to you or others
- Assist law enforcement in criminal investigations
4. Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- Encryption: End-to-end encryption for all data transmission and storage
- Secure Infrastructure: HIPAA-compliant cloud infrastructure with regular security audits
- Access Controls: Multi-factor authentication and role-based access controls
- Network Security: Firewalls, intrusion detection systems, and secure VPN connections
Administrative Safeguards
- Regular security training for all employees
- Background checks for personnel with access to PHI
- Incident response and breach notification procedures
- Regular security risk assessments and audits
5. HIPAA Compliance
HIPAA Notice: Megaone Wellness is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). We are committed to protecting your protected health information (PHI) in accordance with HIPAA regulations.
Under HIPAA, you have the following rights regarding your health information:
- Right to Access: You can request copies of your health records
- Right to Amend: You can request corrections to inaccurate information
- Right to Restrict: You can request limits on how we use or share your information
- Right to Accounting: You can request a list of disclosures we have made
- Right to Alternative Communication: You can request confidential communications
6. Your Rights and Choices
Account Management
- Update your personal information through your account settings
- Download your health records and consultation history
- Delete your account (subject to legal retention requirements)
- Opt-out of non-essential communications
Privacy Controls
- Control who can access your health information
- Manage notification preferences
- Revoke consent for certain data uses
- Request data portability to other healthcare providers
7. Data Retention
We retain your information for different periods based on the type of data and legal requirements:
- Health Records: Retained for minimum 6 years after last treatment or as required by state law
- Account Information: Retained while your account is active and for 3 years after closure
- Payment Data: Retained for 7 years for tax and audit purposes
- Communication Records: Retained for 3 years for quality assurance
8. International Data Transfers
If you access our services from outside the United States, please note that your information may be transferred to and processed in the United States where our servers are located. We ensure appropriate safeguards are in place for international transfers.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. For minors aged 13-17, parental or guardian consent is required for account creation and service use.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying in-app notifications
- Providing 30-day advance notice for significant changes